Shipping policy
Ensuring the safe arrival of your cherished jewelry pieces is of the utmost importance to us!
Which is why we employ meticulous shipment tracking for every package containing our exquisite jewelry collections. With this feature, you can track your precious items from the moment they leave our hands until they reach yours, ensuring transparency and peace of mind throughout the delivery process. Moreover, we protect your valuable jewelry by insuring each package against loss or damage during transit. This dual commitment to comprehensive tracking and insurance underscores our dedication to delivering your treasured pieces securely and reliably to your doorstep, so you can enjoy them with confidence and excitement.
At Grown Radiance, we understand the importance of delivering your orders promptly and securely. This Shipping Policy outlines our commitment to providing you with transparent and efficient shipping services. From how we collect and handle your delivery information to the steps we take to ensure your packages reach you safely, we strive to make your shopping experience seamless and worry-free. Please review the following details to learn more about our shipping procedures and policies.
Ordering
We prioritize the secure and efficient delivery of your orders and use your address and contact information solely to ensure that your packages reach you accurately and in a timely manner. Additionally, we may request your phone number to facilitate the delivery process further. This number is utilized exclusively for order fulfillment purposes such as for shipping and delivery services to confirm delivery details directly with you or assisting in cases where a delivery attempt is missed or if there are challenges in locating the delivery address. Your privacy and security are of utmost importance to us, and your information is used solely for the purpose of ensuring successful delivery of your orders. For more information Please refer to Delivery (below) and to our Privacy Policy.
Delivery
For your protection, Grown Radiance declares, registers and insures all items for their full value and require that all deliveries must be made to a physical business or home address only - we do not ship to P.O. Box addresses. Please note that an adult (21 years of age) is required to sign for the delivery of orders.
We take your shopping satisfaction very seriously, which includes working to create a smooth and timely delivery and will do everything we can to make sure your jewelry arrives as soon as possible. We do not take responsibility for any customs or third party shipping service delays as well as any unpredictable, unpreventable events, including, but not limited to natural disasters, that are outside of our control.
When you provide your contact information during the ordering process, we collect and process this information to provide order tracking updates and notifications related to your purchases from Grown Radiance. These notifications may include order confirmation, shipping updates, and delivery notifications. Your contact information may be shared with third-party shipping carriers to facilitate the delivery process. We do not use this information for marketing purposes unless you have separately opted in to receive marketing updates. Please refer to our full Privacy Policy for more information on how we collect, use, and protect your personal information in relation to order tracking.
International Orders
For our valued customers outside of the United States, we want to make sure your shopping experience is as enjoyable and hassle-free as possible, especially when it comes to international orders. We understand that navigating customs regulations and import fees can be daunting, so we're here to help.
Please keep in mind that when ordering from outside the United States, you may encounter upon receipt of your order additional charges such as local fees, customs duties, import taxes, and/or other levies imposed by your country's customs authorities, and are your responsibility to settle. These charges are beyond our control and are not included in the product price or shipping cost. We want to ensure you have a smooth experience, so we recommend checking with your local customs office for guidance before placing your order. In the case of an international return, the customer is responsible to arrange regulatory paperwork and where a refund is issued, international shipping costs are not refundable. We appreciate your understanding and cooperation in navigating your country's import regulations. If you have any questions or concerns, please don't hesitate to reach out to us.